Sealing Machine Error Codes
The machine buzzes once any malfunctioning and failure are detected.
Error Code: Err | Voltage error.
Step 1. Check if the input voltage is the same as the machine.
The machine cannot be used if using the wrong voltage, the PC Board will display AC Err for wrong voltage.
Step 2. Try another socket.
If the problem is still there, it might be the motherboard problem, please contact us, we can help you fix the problem.
Error Code: E00 | Temperature control and detecting system error.
This error is the temperature detecting system error.
Situation 1: Temperature keeps heating up to 255 degrees.
The motherboard is broken, replace a new one can solve the problem.
Situation 2: Temperature keeps changing up and down randomly.
Thermocouple or the ribbon cables are broken, replace new ones can solve the problem.
For other situations, please take a video and describe a bit when you have this error code with the machine. For example, the error code shows as soon as you turn on the machine or it suddenly shows during the sealing process. Once we have these details, we will guide you to fix the problem.
Error Code: E01 | Heating circuit and wire error.
This error code might be the problem of the heater, heating wire or the motherboard.
A. If you have two machines, you can try to exchange the motherboard to see if the problem is solved.
If the problem persists after exchanging the motherboard, we have to do the following inspection to further diagnose the problem.
B. If you only have one machine, please try to get the multi-meter and do as follows.
Error Code: E04 | The eye-mark on the film is not detected or stopped at the right position.
Step 1. Check if the film goes through the film sensor or not.
If not, put the film within the film sensor and re-try.
Step 2. Use a wet rag to clean the stain or dust on the sensor, re-install the film roll and try it again.
*When installing the film roll, please make sure the film roll is well installed on the film collector.
After doing the above steps, if the problem is not solved, please check if the film sensor is working well when the film goes through.
Also, for error code E04: Check the gear behind the film collector and make sure it’s working properly.
Error Code: E02 / E06 | Upper mold motor ascending error or the micro switch error.
These two error codes are related to the upper mold movement.
Situation 1: The upper mold keeps repeating sealing at the same position.
**Please turn off the power and Unplug before doing the following**
Step 1: Open the front case
Step 2: Check if the wires are well connected to the E02 and E06 switch.
Step 3: Check if the two switches are touched by the Z-shape metal during the sealing process.
Please take a short clip from the same angel for us to further diagnose the problem
Error Code: E03 / E05 | Lower mold motor error or the micro switch error.
These two error codes are related to the lower mold movement. If the cup is stuck in the track, please try to clean the tracks and lubricate it first.
**Please turn off the power and Unplug before doing the following**
Step 1: use a wet rag to clean up the tracks.
Step 2: Lubricate the parts, you can use the oil we attached with the user manual or any other lubricant, such as WD-40.
If the problem persists after doing the above steps, please send us a video clip so we can see what’s going on with your machine and provide the solution accordingly.
Error Code: E07 | The safety door is touched, pressed or stuck.
E07 shows when either the emergency button (only available with CE machine) or the safety door is pressed.
Step 1: If your machine is CE certified, please check if the emergency button is pressed.
(if your machine is not CE certified, go to step 2 directly)
Step 2: Turn to manual mode and pull the safety door a little bit.
If it does not work, Check if the micro switch is broken.
If Micro switches are abnormal, check them with an electric meter.
Error Code: E12 / E16 | The switch error is detected as soon as the power is on.
Please check if the following wires are well connected or burnt.
**Please turn off the power and Unplug before doing the following**
Step 1: Open the front case.
Step 2: Check if the wires are well connected to the E02 and E06 switch.
Step 3: Check if the ribbon cables are burnt.
Step 4: If all the above wires are checked with no problem, please take a video from the same angle as link below for further diagnose.
IMPORTANT
For newer machine models with newer switches, this video explains clearly and step by step how to change the switches:
Error Code: E13 / E15 | The switch error is detected as soon as the power is on.
Please check if the following wires are well connected or burnt.
**Please turn off the power and Unplug before doing the following**
Step 1: Detach the cover.
Step 2: Check if the wires are well connected to the E03 and E05 switch.
Step 3: Check if the ribbon cables are burnt.
Step 4: If all the above wires are checked with no problem, please take a video from the front side for further diagnose.
IMPORTANT
For newer machine models with newer switches, this video explains clearly and step by step how to change the switches:
Error Code: E19 | IC board and control system error.
The motherboard is broken, replacing a new motherboard can solve the problem,Please see the following video showing how to replace the mother board:
To stop the buzzer, please power off the machine for 5 seconds, and then power on again.