Shipping & Payment
Q: Do you ship to my country?
A: Yes. We ship everywhere in the world! We will arrange the most convenient and economical delivery method for your order, either by air or by sea.
Q: How much is the shipping?
A: The shipping depends on the volume of your order and the shipping method you prefer.
Please contact us via email to get the most accurate & feasible shipping for your order.
Q: What shipping methods do you provide?
A: We provide door-to-door express service via DHL, FedEx, or TNT; port-to-port service by sea.
We will give you the best suggestion according to the volume of your order, your budget and your schedule.
Q: How can I pay?
A: We accept T/T Bank Transfer, PayPal, and Alibaba Pay.
Q: How do you protect your product during shipping?
A: We use Styrofoam and double layer paper carton for all our table-top sealers and dispensers.
Larger or heavier items will be packed with thick paper pallet or a wooden box for perfect protection.
Q: What should I do if the product is damaged when I receive it?
A: We are sorry to hear this unfortunate news and the inconvenience it caused.
First, please take detailed pictures and videos of the damaged packaging and product, then send them to our email: phoenixes@phoenixes.com.tw or contact your salesperson.
Please also keep all the packaging and original documents, We will assist you as soon as we hear from you. .