Frequently Asked Questions

Purchase & Shipping

Q.How to get a product quotation?

Please add the products to your inquiry list and fill out the contact form. Our sales team will contact you shortly to provide detailed pricing and consultation.

Q.Do you provide international shipping?

Yes, we provide global shipping services. We can assist with export customs clearance and arrange the most suitable logistics for your region.

Q.What are the shipping methods?

We offer two main shipping options for international orders:
1. Sea Freight: Most cost-effective for bulk orders or large machinery (approx. 20-45 days depending on destination).
2. Air Freight: Fastest option for urgent needs or smaller spare parts/consumables (approx. 7-14 days).

Q.What is the lead time for orders?

Tabletop Cup Sealers & Fructose Dispensers: 7-9 business days;
Tabletop Tray Sealers: Approx. 25 business days;
Mass Production Automatic Lines: 60+ business days;
Customized Sealing Film: 35-40 business days.
*Subject to final contract and quotation.

Q.Do you support multiple languages?

Yes, our team is proficient in English, Mandarin, and Vietnamese to ensure smooth communication for our global clients.

Q.What is the product warranty?

We provide a one-year standard warranty for machinery. Technical support and maintenance guidance are provided directly by the Phoenixes team.

Service & Support

Q.Head Office & Business Hours

Service availability: Monday to Friday, 08:30 - 17:30 (GMT+8).

Phoenixes Tainan Head Office (Global Support)

No. 288, Yongda 2nd Rd., Yongkang Dist., Tainan City 71089, Taiwan (R.O.C.)

International Line: +886-6-2319877

Email: phoenixes@phoenixes.com.tw

Q.What services do you offer?

We specialize in providing comprehensive packaging solutions, food service equipment, customized sealing materials, and professional after-sales technical support.

Q.Is there any operation training?

Yes, we provide detailed operation manuals and video tutorials. You can visit our YouTube Channel for comprehensive guidance, or arrange online technical consultations for further assistance.

Troubleshooting

Q.What if my machine shows an error code?

Please refer to our 【Cup Sealer Error Code List】. Note down the code and contact our technical support team for remote troubleshooting or maintenance advice.

Still have questions?

For toll-free service, please contact our local branch office for immediate assistance.

Contact Phoenixes

P.S. If you have any suggestions for improvement regarding the presenation of product information, browsing smoothness, or the process of sending inquiries/consultations on this website, please feel free to share them. We will evaluate and improve upon them to provide better service quality. Thank you.